Progress starts with a clear path.

We keep things practical, flexible, and outcome-driven - guiding you from first call to final delivery with the structure, pace, and clarity your business needs.

Why our process works: Structure that builds momentum - not friction.

Not every client needs a 12-week programme. Not every challenge needs to start from scratch. But every successful engagement needs one thing: a shared sense of direction - a clear understanding of where we’re going, how we’ll get there, and what success looks like.

Pivots follows a flexible but proven journey, designed to shape quickly around your goals, team capacity, and business pressure points.

1

First Discovery Call: Understanding goals,
context, & constraints.

We start with a 30–60 minute discovery call to explore your challenges, ambitions, and current setup.

It’s a chance for both sides to assess fit and surface where we can add the most value.

2

Diagnostics & Landscape Mapping:
Insight before complexity.

Using our proprietary 10-lens framework, we run a structured health check across commercial, ops, market strategy, and more - to surface strengths, friction points, and critical gaps.

This might be a lightweight 90-minute session or a deeper diagnostic with your leadership team.

3

Scoping & Roadmap Design: Shaping the right intervention, together.

We co-develop a clear scope and action plan - setting priorities, timelines, and ownership.

Depending on your needs, this might include a working session, RAID log, or readiness mapping. You’ll walk away with a roadmap, not a report.

4

Delivery & Execution: Support that meets your team where they are.

Delivery can take many forms - strategic design, operational implementation, focused sprints, or embedded advisory.

We flex around your team’s pace and bandwidth - with input designed to build progress, not dependence.

5

Reflection & Offboarding: Consolidating results and preparing for what’s next.

At the end of each engagement, we distil key insights, share tools and recommendations, and help your team carry the work forward.

Some clients re-engage. Others scale independently. But all leave with sharper thinking, stronger delivery, and tighter internal alignment.

What comes next depends on where you are.

Whether you’re setting up, scaling up, or smartening up, our process flexes to meet you at that point - bringing structure where there’s ambiguity, and progress where there’s pressure.

  • “Dan’s support through Pivots Consultancy was instrumental during a pivotal moment for our international business... His phased approach, from mapping the market and reviewing contracts to preparing our partners for a high-impact launch, was not only comprehensive but tailored to our pace and priorities.”

     — Ario Khoshbin, CEO, Prollenium

  • “Working with Dan through Pivots Consultancy was a genuinely valuable experience... What stood out was his ability to distil complex commercial and operational dynamics into actionable recommendations.”

     — Toby Cooper, Galderma

  • “Dan was the driving force behind our success — what he achieved in just over three years was truly extraordinary... He always knew what was needed next, who we needed on the team, and how to get it done.”

    — Crystal Muilenburg, Chief Commercial Officer, Acorn Biolabs

  • “Dan played a pivotal role in Allergan’s rise to market leadership in medical aesthetics... His initiatives established the UK as the most successful and profitable market in Europe.”

     — Richard Glover, Owner and Managing Director, Nexus Moore Consulting Ltd